FAQ & Policies

PROCESSING:

Most items are handmade in Mission, British Columbia, Canada.  All items ship from our Canadian address. Please allow 2-6 business days for your order to be processed and shipped out.

 

RETURNS & EXCHANGES:

Due to the handmade and intimate nature of hair accessories we do not accept refunds or exchanges on any of our products. However, Antler & Acre wants you to be 100% satisfied with your purchase so please contact us if you have any concerns.

If you believe your item has been damaged in shipping or is defective, please contact us. We stand by our products and will make things right as soon as possible.

 

SHIPPING:

We do not include a copy of your invoice in the package as an effort to cut down on paper. An electronic copy will be emailed to you after your purchase is submitted. 

Most Canadian orders are shipped via Canada Post’s Letter Mail which does not have a tracking number. Bigger parcels are shipped via Expedited Parcel and a tracking number will be provided.

All USA orders are shipped via USPS and depending on the weight of the parcel, may have a tracking number.

All orders outside of Canada may be subject to taxes and duties.

Some countries may require additional Collect on Delivery (COD) fees to be paid before your package is delivered. These fees are not included in your purchase and are not collected by Antler & Acre.

All taxes, fees, COD charges and any other import fees are the responsibility of the customer.

 

PRIVACY:

Last updated: August 29, 2019

Our company operates http://www.antlerandacre.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, contact information and location. Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data.

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information only if you opt into it.

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. This Privacy Policy is effective as of August 29th, 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

By using our website, you are consenting to our Privacy Policy.

If you have any questions about this Privacy Policy, please contact us.