FAQ & Policies
Most items are handmade in Mission, British Columbia, Canada. All items ship from our Canadian address. Please allow 2-6 business days for your order to be processed and shipped out.
RETURNS & EXCHANGES:
Due to the handmade and intimate nature of hair accessories we do not accept refunds or exchanges on any of our products. However, Antler & Acre wants you to be 100% satisfied with your purchase so please contact us if you have any concerns.
If you believe your item has been damaged in shipping or is defective, please contact us. We stand by our products and will make things right as soon as possible.
We do not include a copy of your invoice in the package as an effort to cut down on paper. An electronic copy will be emailed to you after your purchase is submitted.
Most Canadian orders are shipped via Canada Post’s Letter Mail which does not have a tracking number. Bigger parcels are shipped via Expedited Parcel and a tracking number will be provided.
All USA orders are shipped via USPS and depending on the weight of the parcel, may have a tracking number.
All orders outside of Canada may be subject to taxes and duties.
Some countries may require additional Collect on Delivery (COD) fees to be paid before your package is delivered. These fees are not included in your purchase and are not collected by Antler & Acre.
All taxes, fees, COD charges and any other import fees are the responsibility of the customer.
Last updated: August 29, 2019
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